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FREE RETURNS for all orders between 1 Oct 2021 -- 1 Feb 2022. Let's bust Xmas waste.

RETURNS

Have an unworn item & want to send it back for a full refund?

All Curious Kind returns for refunds can only be made without penalty if :

NEW items have tags intact and are returned unworn/unstained

Pre-Loved items come back in the same condition they were received.

 

Purchased Items:

UPDATE: Between 1 October 2021 and 1 February 2022, Curious Kind will offer free returns on all orders. Let us know that you would like to return your items by emailing hello@curiouskind.com.au and we will provide you with a return postage label, to be printed by you. Let's bust Christmas waste together! Reduce overconsumption and eliminate buyers remorse!

Curious Kind gives you (21) twenty one days from the time your product arrives to post-mark your intended return on purchases for a refund. If your items are not post-marked for return within (21) twenty one days, then they become eligible for the Little Loop return store credit worth 20% of the purchase price.

 

Rental Returns:

Curious Kind gives you (5) five days from the time your product arrives to notify us of your intended return for a refund. If your items are not post-marked for return within (5) five days, the first month’s rental fee will not be refunded. All returned items must have tags intact (if any) and be in the same condition that they were sent to you. 

If there are any issues with your rented items we ask that you please contact us at hello@curiouskind.com.au so that we can help resolve any issues for you. 

 

Exchanges

 

Unfortunately we are unable to facilitate exchanges at this time. We are looking to whether we will be able to provide this service to you in the future. If you wish to receive an item in another size or colour, please contact us at hello@curiouskind.com.au so that we can facilitate your return and advise you of current availability of your desired items so that you can place a new order. 

 

 

 

Rental Swaps/ Order Again

 

If you have finished with your Curious Kind rental items, or your child has grown out of an item please get in touch with us at hello@curiouskind.com.au. We will help to arrange your return shipping. If you have rented the items for three (3) months or more, we cover the cost of the return shipping! Once we receive confirmation of your return we will cancel your subscription. 

Always make sure your account information is up to date!

 

Need a shipping label? Email hello@curiouskind.com.au and we will organise one for you right away!

 

 

Little Loop Return Program

 

What goes around, comes around. We want to make our business circular. We’re on a mission to keep clothes out of landfill and circulating responsibly for as long as possible. 

We reward you for returning your purchased items to us. Use them, love them and hand them down until your heart's content. We want to make sure our clothes have lived their best life before they come back to us. If you’re finished with them we, offer you  store credit to send those clothes back – for life and in any condition, for every item you buy!

When you’re ready to return any item you’ve ever purchased from us, contact us at hello@curiouskind.com.au. We will help to arrange your return shipment to us, once we’ve received them, we’ll send you Curious Kind store credit worth 20% of the price you originally paid for the item/s.